Your local transport partner
Last updated: September 30, 2025
1.1 In these Terms & Conditions:
“Company” means CTY Transport Services (and its employees, agents, subcontractors).
“Customer” means the person, firm or organisation purchasing the Services.
“Services” means any transport, courier, removals, logistics, clearance, man & van, storage or related services provided by the Company.
“Goods” means the items, cargo or property entrusted to the Company by the Customer.
“Consignment” means the Goods being transported or handled under a single booking or contract.
“Working Day” means any day other than a Saturday, Sunday or UK public holiday.
1.2 These Terms & Conditions apply to and govern the contract between the Company and the Customer for the provision of Services. They prevail over any terms proposed by the Customer, unless expressly agreed in writing.
1.3 No variation of these Terms shall be valid unless agreed in writing by authorised representatives of both parties.
2.1 A contract is formed when the Company issues a written (or electronic) acceptance of the Customer’s request or booking.
2.2 The Customer warrants that all information provided (dimensions, weight, nature of Goods, collection/delivery address, access, etc.) is complete, accurate and not misleading.
2.3 The Company may decline or cancel a booking if:
the Goods are hazardous, restricted or illegal,
the information given is false or insufficient,
circumstances beyond the Company’s control would prevent safe performance of the service.
3.1 The Customer must:
prepare, package and label the Goods appropriately, ensuring they are fit for transport,
comply with all applicable laws and regulations (e.g. hazardous goods, permits, customs),
provide clear access for collection and delivery, free from delays, obstructions or hazards,
provide accurate instructions and contact details, and notify the Company of any special requirements in advance.
3.2 The Customer is responsible for unloading (unless otherwise agreed) and for checking the Goods upon delivery. Any damage, shortage or loss must be noted on the Proof of Delivery immediately, and the Company must be informed in writing within 24 hours (or such other period agreed).
4.1 Delivery times quoted by the Company are estimates and not guaranteed, unless otherwise explicitly agreed in writing. Time is not of the essence, except where agreed.
4.2 The Company may deliver in installments. Each installment is a separate contract subject to these Terms.
4.3 If the Customer fails to accept delivery or provide instructions, the Company may store or return the Goods at the Customer’s cost, and may charge for detention, storage, re-delivery or other costs incurred.
4.4 The Company may subcontract any part of the Services to a third party, provided that it remains responsible for their acts and omissions.
5.1 The Customer shall pay the charges set out in the Company’s quotation or acceptance. All charges are subject to VAT (where applicable) at the prevailing rate.
5.2 Invoices are due and payable within [e.g. 30 days] from the date of invoice, unless otherwise agreed in writing.
5.3 If the Customer fails to pay by the due date, the Company may:
charge interest on the overdue amount at the rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998,
suspend further performance of Services,
recover all costs (including legal and collection costs) incurred in recovering the debt.
5.4 The Customer may not withhold payment due to a pending claim, except for amounts directly and genuinely disputed in good faith.
6.1 Risk of loss, damage or deterioration to the Goods passes to the Customer on delivery (i.e. once unloaded and accepted).
6.2 Title to the Goods always remains with the Customer or the party who owned or was entitled to possession before the Services (unless otherwise agreed in writing).
6.3 If the Company must dispose of damaged or unsafe Goods, it will follow reasonable instructions from the Customer, but may dispose of them if no instructions are given within a reasonable time and charge the Customer for such disposal.
7.1 The Company carries liability insurance and operates under standard industry conditions (such as RHA Conditions of Carriage and/or Storage), subject to the limits and exclusions of those conditions.
7.2 Except where expressly agreed in writing, the Company’s liability for loss or damage to Goods is limited to £X per kg / £X per consignment / cost price (adjust depending on your policy). The Customer may request higher cover (at additional cost) before the contract is confirmed.
7.3 The Company is not liable for:
consequential or indirect losses (e.g. loss of profit, business interruption, penalties, fines),
damage or loss due to insufficient packaging, inherent defects, hidden or latent defects, perishable goods, or goods left unattended,
delays caused by events beyond the Company’s control (force majeure) or by the Customer’s act or omission.
7.4 All claims must be notified in writing within [e.g. 7 working days] from delivery (or from the date delivery should have occurred). The Company’s liability ceases if Goods are disposed of before claim resolution.
7.5 The Customer must allow the Company or its insurer reasonable opportunity to inspect any damaged Goods. Goods must not be disposed of without the Company’s approval (unless urgent disposal is necessary for safety).
8.1 Neither party is liable for failure or delay in performing obligations due to circumstances beyond reasonable control (e.g. strike, fire, flood, road closures, pandemics, government restrictions).
8.2 The affected party shall notify the other promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than 30 days (or another agreed period), either party may terminate the contract by written notice.
9.1 Either party may terminate the contract in writing if the other is in material breach and fails to remedy within [e.g. 30 days], or becomes insolvent, or undergoes change of control without consent.
9.2 On termination, the Customer must pay for Services performed up to termination, and the Company will deliver or store Goods as directed (at the Customer’s risk and cost).
9.3 Termination does not affect accrued rights, liabilities or obligations that are intended to survive (e.g. liability, confidentiality, payment).
10.1 Each party shall treat the other’s confidential information with care and not disclose it without prior written consent, except to fulfil contractual obligations or as required by law.
10.2 The Company will process any personal data in accordance with the UK General Data Protection Regulation and Data Protection Act 2018, with its Privacy Policy (or Data Protection Policy) forming part of these Terms.
Any intellectual property rights, documentation, software, systems or materials produced or provided by the Company remain its property, unless otherwise agreed in writing. The Customer receives a limited licence to use such materials solely for the benefit of the contract.
Notices required under these Terms must be in writing and delivered by hand, first-class recorded mail, or email (with read receipt) to the addresses specified in the contract or booking. Notices sent before 5 pm on a Working Day are deemed received that day; otherwise, the next Working Day.
If any term is held invalid or unenforceable, it shall be severed or limited to the minimum necessary, and the remainder of the Terms remains valid.
No waiver of any right or breach is effective unless in writing, and one waiver does not constitute waiver of future breaches.
14.1 The Customer may not assign, novate or transfer any rights or obligations without the Company’s written consent.
14.2 The Company may subcontract or assign its rights and obligations (in whole or part) provided it remains liable for performance.
These Terms and the contract are governed by English law (or the law of Scotland / Wales, depending where CTY is registered). The courts of England (or equivalent in other jurisdictions) shall have exclusive jurisdiction over disputes.
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