Hiring a moving company should make your life easier — not harder. But all too often, people in the UK end up dealing with damaged items, surprise fees, or no-shows on moving day simply because they didn’t ask the right questions or spot the warning signs.
To help you move home with confidence, here are the top mistakes to avoid when hiring a moving company, and how to choose the right team for the job.
Mistake 1: Choosing the Cheapest Option Without Checking Credentials
We all love a good deal — but when it comes to removals, you get what you pay for.
Some low-cost movers operate without proper insurance, licenses, or even a registered business. If something goes wrong, you could be left out of pocket.
What to do instead:
- Check if they are registered with the British Association of Removers (BAR) or hold public liability and goods-in-transit insurance.
- Read recent Google or Trustpilot reviews.
- Get a written quote that includes everything — not just an hourly rate.
Mistake 2: Not Getting an In-Person or Video Survey
Many UK customers underestimate how much stuff they actually have. Booking a service over the phone without a proper survey often leads to inaccurate quotes, too-small vans, or extra charges on moving day.
What to do instead:
- Request an in-person or virtual survey.
- Show everything that needs moving — including lofts, sheds, or storage units.
- Be honest about stairs, narrow access, and heavy or awkward items.
Mistake 3: Overlooking Insurance and Damage Protection
Not all movers are insured for accidental damage, especially budget or “man and van” operators.
If your TV, sofa, or antique mirror gets broken, you may have no legal protection.
What to do instead:
- Ask for proof of goods-in-transit and public liability insurance.
- Check the company’s policy on damaged or lost items.
- Consider getting additional cover if moving high-value items.
Mistake 4: Not Asking About What’s Included
Some movers charge extra for:
- Packing materials
- Dismantling furniture
- Waiting time (if you’re delayed getting keys)
- Stairs or long carry distances
If you’re not careful, your budget-friendly quote could double on moving day.
What to do instead:
- Ask for a fixed quote and request a breakdown of what’s included.
- Check if they charge extra for delays, weekend moves, or long-distance travel.
- Read the terms and conditions carefully before signing.
Mistake 5: Booking Last Minute
In the UK, many people move on the last Friday of the month, school holidays, or near bank holidays — meaning removal companies get fully booked fast.
Leaving it late could mean limited availability, higher costs, or settling for an unreliable mover.
What to do instead:
- Book at least 2–4 weeks in advance, especially in busy periods.
- Try to move mid-week or mid-month to save money.
- Get your survey and quote done early so you can plan ahead.
Mistake 6: Ignoring Red Flags
Did they turn up late for the quote? Give vague answers? Pressure you to pay upfront? These are classic signs of a rogue mover.
Warning signs include:
- No written quote or contract
- Poor or fake online reviews
- Only accepting cash-in-hand
- Using a personal email or unmarked vans
How to Choose a Trusted UK Moving Company
Here’s a quick checklist:
✔️ Registered and insured
✔️ Positive, recent reviews
✔️ Offers in-person or video survey
✔️ Transparent pricing and contracts
✔️ Provides a full breakdown of services
✔️ Uses trained staff and purpose-built vehicles
Final Thoughts
Moving is a big job — but it doesn’t have to be a stressful one. By avoiding these common mistakes and doing your due diligence, you can protect your belongings, your budget, and your peace of mind.
Remember: the right moving company won’t just move your things — they’ll move them safely, efficiently, and professionally.
Looking for a Trusted Moving Team in the UK?
At CTY Transport Services, we’ve helped hundreds of happy clients move homes and businesses with care and confidence.
- ✅ Fully insured & experienced movers
- ✅ Fixed pricing — no hidden fees
- ✅ Packing, dismantling & reassembly options
- ✅ Local and nationwide moves
- ✅ Man & Van and full removal services available
Get your free quote today and see why so many UK customers trust CTY for stress-free moving.
