Your local transport partner
We provide a range of transport and logistics solutions including:
Express courier / same‑day delivery
Man & van services
House removals / relocations
House clearance & waste removal
Multi‑drop courier / route delivery
Logistics & freight forwarding
General removals
We are based in Aylesbury, Buckinghamshire, and primarily serve clients across the UK. Depending on the service, we may cover neighbouring regions and also offer longer distance moves or deliveries (please enquire for details).
You can contact us via phone (+44 07397341596), email (alexiodi2012@gmail.com, info@ctyservices.co.uk) or through our website’s Contact form. Provide details such as pickup & drop‑off addresses, size/quantity of items, required date/time, and any special requirements. We’ll respond with a tailored quote.
Yes, in many cases we have a minimum charge to cover basic operational costs. The specific minimum depends on distance, job size, type of service, and complexity. Our quote will clearly state if a minimum applies.
We carry insurance cover for transport and handling of goods. However, for high‑value, fragile or specialized items, we recommend declaring their nature beforehand so we can ensure appropriate coverage and handling.
While we are happy to transport most standard household and commercial goods, we may refuse or require special handling (and extra fees) for:
Hazardous or flammable materials
Perishable goods (unless prearranged)
Live animals
Illegal or prohibited goods
Extremely heavy machinery exceeding our vehicle or lift capacity
For routine jobs, 1–2 weeks’ notice is ideal. For peak seasons (e.g. summer, end of month, holidays), we recommend booking as early as possible. For urgent, same‑day requests, contact us directly, we’ll do our best to accommodate you if we have available capacity.
Yes, subject to our cancellation policy. If you cancel or change within a certain time window (usually 24–48 hours before the scheduled job), there may be a penalty or fee. Please refer to our Terms & Conditions or contact us directly to manage changes.
We take into account multiple factors:
Distance (mileage / travel time)
Size / volume of the load
Manpower required (e.g. number of loaders)
Additional services (packing, disassembly, special handling)
Your quote will break down the cost components so you know exactly what you’re paying for.
Yes, upon request, we can assist with packing, wrapping, dismantling furniture, reassembling, and placing items in desired rooms. These services may incur additional fees. Please mention your requirements when you request a quote.
We use protective materials (bubble wrap, padding, blankets) and secure loading techniques. For very fragile or high‑value items, we may ask you to declare them so we can take extra precautions.
In the unlikely event of damage or loss, please notify us immediately. We will rely on our insurance and internal claims process to compensate you, provided the item was declared and insured appropriately before transport.
Yes, for many of our delivery or courier services we provide status updates or tracking, so you know when your goods are picked up, in transit, and delivered.
We accept bank transfer, credit/debit cards, and sometimes cash (depending on job and client). Payment terms will be discussed upfront and included in your quote or invoice.
We aim for transparency. Any extra charges (waiting time, additional labour, parking fees, tolls, special equipment) will be agreed with you in advance and clearly itemized in your quote.
We’ll inform you as soon as possible of any delays. If the job cannot be completed as scheduled (due to vehicle breakdown, extreme weather, etc.), we’ll work with you to reschedule or provide alternatives to minimize disruption.
You can contact us via phone, email, or the Contact form. We value feedback and will investigate any complaint promptly, aiming to resolve it fairly.
Yes, we are a legitimate, insured, family‑owned transport business operating under UK regulations. (You may insert your registration number, licensing, or accreditations here.)
Yes — for ongoing, repeat, or large‑volume clients, we can negotiate special rates or service contracts. Please contact us to discuss your business needs.
We recommend:
Packing items securely
Label fragile or high‑value items
Clear access to loading points
Avoid last‑minute packing
If you need packaging materials or advice, we can assist.
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