Privacy Policy

Last updated: June 11, 2026

CTY Transport Services, a trading name of Chesham Trans Ltd (“we”, “us”, “our”), is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

If you have any questions, please contact us at info@ctyservices.co.uk or by phone at 07397341596.

1. Who We Are

CTY Transport Services is a trading name of Chesham Trans Ltd, a man and van, removals, and courier company based in Aylesbury, Buckinghamshire. We provide services including house removals, office removals, same-day courier deliveries, and furniture delivery across Aylesbury and surrounding areas.

For the purposes of UK data protection law, Chesham Trans Ltd (trading as CTY Transport Services) is the data controller for the personal information we collect.

2. What Information We Collect

When you contact us or book a service, we may collect the following information:

• Your name and contact details — phone number and email address
• Collection and delivery addresses — the locations involved in your job
• Job details — the nature of your move or delivery, dates, times, and any special requirements
• Communication records — emails, messages, or notes from phone calls relating to your enquiry or job

We do not collect payment card details or process online payments. All payments are handled directly by cash or bank transfer.

We do not require you to create an account to use our services or website.

3. How We Collect Your Information

We collect your information when you:

• Fill in our online quote or contact form
• Email or call us directly
• Book a service with us

4. Why We Use Your Information

We use your personal information to:

• Provide our services — to fulfil your removal, delivery, or courier job
• Respond to enquiries — to get back to you about a quote or question
• Communicate about your booking — to confirm details, send reminders, or handle changes
• Comply with legal obligations — where required by law
• Improve our service — to understand how customers find and use our business (see Cookies, below)

Our legal bases under UK GDPR are:

• Contract — processing is necessary to carry out the service you have requested
• Legitimate interests — for general business communication and improving our service
• Legal obligation — where we are required to retain records by law

5. Who We Share Your Information With

We do not sell your personal information. We may share it only in the following circumstances:

• Subcontractors or drivers — where a job requires us to involve another trusted party to complete your booking. They receive only the information needed to carry out the work.
• Legal requirements — if required to do so by law, a court order, or a government authority.

6. How Long We Keep Your Information

We keep your personal information only for as long as necessary:

• Booking and job records — up to 6 years, in line with standard business record-keeping requirements
• Enquiries that did not result in a booking — up to 12 months

After these periods, your information is securely deleted.

7. Cookies and Website Analytics

Our website (ctyservices.co.uk) may use cookies and similar tracking tools to understand how visitors use the site. This may include:

• Analytics cookies (e.g. Google Analytics) — to see which pages are visited and how long people stay
• Functional cookies — to ensure the website works correctly

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right to access — request a copy of the information we hold about you
• Right to correction — ask us to correct inaccurate information
• Right to erasure — ask us to delete your information, subject to legal requirements
• Right to restrict processing — ask us to limit how we use your data
• Right to object — object to our use of your data for legitimate interests
• Right to portability — request your data in a portable format

To exercise any of these rights, contact us at info@ctyservices.co.uk. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

We would always appreciate the opportunity to address your concerns directly before you contact the ICO, so please get in touch with us first.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top. We encourage you to review this page periodically.